• Working with Projects and Assignments
    • Working with the Planning Board
      • Filtering the Planning Board
      • Navigation in the Planning Board
      • Find Appropriate Resource for an Assignment
      • Allocation of an Assignment to a Resource
    • First Steps with Assignments
      • Attach Documents to an Assignment
      • Group assignments
      • Record Assignment Times
      • Plan Material for an Assignment
      • Planning of an Assignment Period
      • Sending Documents to the Field Service
    • First Steps with Projects
      • Allocation of Contact Persons to a Project
      • Allocation of Machines to a Project
    • Working with Technical Reports
      • Editing a Technical Report
      • Creating a Technical Report
      • Selecting Report Templates
      • Selecting Report Questions
      • Reworking Report Questions
      • Creating a new Report Question
      • Creation of Reports for an Assignment
  • Working with Service Reports
    • Edit Service Reports
      • Times
      • Cash Expenses
      • Machines
      • Material
    • Checking Service Reports
  • Working with Tickets
    • First Steps with Tickets
    • Prioritizing of Tickets
    • Classification of a Ticket with Fault Codes
    • Tracking of Ticket Levels
    • Forwarding of a Ticket
    • Continuing a Ticket with a Project
    • Planning of an Assignment for a Ticket
    • Managing the Ticket Status
  • Working with Weekly Reports
    • First Steps with Weekly Reports
    • Checking of Weekly Reports
    • Time Stamp Clock for Weekly Reports
  • Geographical Planning
  • Basics
    • Perform Actions on Objects
    • Attachment of Documents
    • Display of Context Information
    • Dashboard
    • Navigating in Objects
    • Search for Objects
    • Tracking Changes to Objects
    • Follow Objects
    • Use of Skills
    • Preliminary Planning of Material
    • E-mail Dispatch
      • Komponente für die Email Auswahl
        • Einstellungen der Komponente
      • Hinzufügen von Dokumenten
      • Zusätzliche Url-Parameter
    • E-mail History
    • Cockpit
    • Working with Tables
  • Interval Planning
    • Search for Interval
    • Editing an Interval
      • Interval Structure
    • Pre-schedule Intervals
    • Show Executions
  • Maintaining Master Data
    • Address Data Management
    • Contact Person Management
    • Article Data Management
    • Machine Data Management
    • Resource Data Management
  • SLA Management
    • Service Level Agreement
    • Service Level
    • Service Times Schema
    • SLA in Tickets
    • SLA in Planning Board
  • Holiday Management
  • Using Evaluations
    • First Steps with Evaluations
    • Active Orders
    • Analysis of Assignment Times
    • Capacity Utilization per Group and Week
    • Project Evaluations
    • Ticket Processing Time
    • Overview of Tickets
    • Turnover Overview
  • Administration
    • Application Administration
      • Administration of Users
      • Action Locks
      • User Configuration
        • General Information
        • Creation Rights for Main Groups
        • Login Data
        • Service Report
        • Required Skills
        • Select User
        • Resource Planning
        • External Users
        • Basic Rights
        • Group Rights
        • Code Rights
        • Main Group Rights
        • Project Plan
        • Ticket System
      • User Settings Resource Planning
        • Display of Bar Labelling
        • Display of Resource List
        • Assignment View
        • Sequence of Bar Labelling/Info
        • Start-up Settings
        • Legend of Identifying Codes
      • E-mail
        • Edit Data Source
        • Search Data Source
        • Create an e-mail template
        • Search E-mail Template
      • User Settings Modules
      • QuickReports
        • Search QuickReports
        • Edit QuickReports
          • QuickReport Parameters
          • QuickReport Files
          • Document Links
          • QuickReports E-mail
        • Print Jobs Review
      • Translations
    • Implementierung Dynamic Services
      • IsRowId
        • Sprachen
        • SQL Dynamic Search - Services einbinden