Opening the cockpit

You can access the via the main menu in the Ticket system area.

Within different objects (address, contact person, machine, ticket) you can access the cockpit by calling up the Action .

If you are within the search of an object, click on the -button within the line, then the button appears. After clicking the button, the cockpit for the respective object opens.

Various sections

In the section, all tickets for this object are displayed. If you entered the cockpit via the machine search, only tickets for the selected machine are displayed. Otherwise you can now reduce the ticket list to tickets for a specific machine by clicking on the machine.

Switch to the section to display information for a limited period of time. You determine the type of information by means of the selection list . After specifying the time period, open the general view by clicking the button . You can reduce or increase the number of levels displayed by changing the value using the arrow keys and clicking the button afterwards.

In the section, you can use the Quick search to search through the titles and comments of the tickets. Hits are filtered and highlighted in yellow.

In the section , and you will find lists for the selected section.

Create new ticket from out of the cockpit

You can transfer a contact person and a machine into a new ticket by clicking on the appropriate lines. After selecting the data, click on the action . For more information on ticket processing, see the section Working with Tickets.

Edit data for an object

To change data of an address, a contact person or a machine, click on the link of the object. Specify the changes and finally save by clicking .