Working with Tickets

Innosoft tickets are used to document processes in the company and to work on them in cooperation with colleagues and customers. These tickets help you to record the results of your work and to make the way to these results comprehensible.

For more information on ticket processing, please read the following articles:

• First Steps with Tickets

• Classification of a Ticket with Fault Codes

• Tracking of Ticket Levels

• Prioritizing of Tickets

• Ticket System: Technical Information

• Linking Tickets

• Managing the Ticket Status

• Continuing a Ticket with a Project

• Edit Required Skills for a Ticket

• Planning an Assignment for a Ticket

• Assigning Machines to the Ticket

• Forwarding of a Ticket