You may want to link tickets because a problem has recurred or because it is a similar issue.

The tickets linked to this ticket are displayed in a tree view. The currently opened ticket is displayed in red letters.

The first element in the tree is the superordinate ticket if a superordinate ticket exists. If no superordinate ticket has been added, it will be the ticket that has at least one subordinated ticket. There can be a maximum of one superordinate ticket per tree view, as there can only be one origin for the ticket links.

If you click on an item, the ticket will open in another window. In a ticket, you can only edit or delete the links to the opened ticket.

Create new link

With one click on the button, a view will open where you can add the link. First, select the ticket you want to link to the opened ticket in the ticket search. You open the ticket search with a click on the -button. Then you select the type of the allocation, which can be either superordinate or subordinated. Select a role and can give the link a title. After saving and closing the view, the linked ticket will appear in the tree view.

Edit link

With one click on the -button, you can edit the link selected in the tree view. Only the type of the link cannot be changed.

Create a new ticket with a link

Click the button to create a new ticket. You can copy some fields (including type of ticket, status, priority) from the linked ticket or change them before creating the ticket, if necessary.