In case you are not able to process the ticket until completion by yourself, you can forward it to another user who has the necessary expertise to process the ticket.

Forward ticket

Open the window "Forward Ticket" by clicking on the in the ticket. Title, deadline, ticket status and previous person responsible for the ticket are displayed here. If required, you can enter an alternative title and/or change the date. Select the appropriate ticket status and for "Person responsible", select a user or group to whom you want to forward the ticket. Under the field "Person responsible" you have the option to forward the ticket to yourself, to the last editor or to the author of the ticket. Then click to save the changes on . The ticket has been forwarded. The new user or group is now entered into the field "Person responsible".