Edit Required Skills for a Ticket
To edit the required employee qualifications
for a ticket, go to the Ticket System area via the main menu 
and select under 
the 
.
Use the ticket search
and open the desired ticket by clicking on the number. Now switch to the 
section.
Open the skill categories using the 
button. Use the 
button to filter categories.
Enter skills
You can now use the button shown above to directly merge all the required skills from the address and machine assigned to the ticket.
To customize the required skills, select a category and enter the required skills for the ticket in the Skills section on a scale from 0 (no knowledge) to a maximum of 9 (expert).
You can change the values using the arrows and also using the arrow keys or direct input. Alternatively, you can add the values to the ticket from an Excel file using 
.
You can find general information on skills in the article “Use of Skills ”.