Dashboard information

Under "My tickets" you see only the tickets assigned to you. You get information about the total number of your tickets and the due date of the tickets, In addition, the change in the number of new tickets minus forwarded or closed tickets is displayed (e.g. ). This change refers to the current day and can be updated by clicking on . You will also see new service reports recently entered by a technician on his mobile device. The weekly feedback from the technicians is presented to you in the form of the current weekly reports. Furthermore, "Overdue feedback reports" are also displayed. These are assignments that a technician should have performed already, but which have not been confirmed by him yet. Under "Current activities", changes to objects are displayed for which you have previously activated the action .

Switch to processing

Via the main menu, you change to the different areas of the Innosoft FSM by clicking on .

Tickets assigned to you can be called up for editing in the "My tickets" list. You can also call up the tickets, service reports, overdue feedback reports etc. displayed on the dashboard by clicking on them.

Accessing the dashboard

You can return to the dashboard by clicking on the logo above.