This page presents common errors and their remedies in connection with customer installations.

1. The representation is missing or incorrect
2. The search returns no results
3. Loading and saving data
4. When starting the application, only a loading bar appears in the upper screen area

1. The representation is missing or incorrect

Please check if the latest version of the browser is installed.

You can usually find the version in a menu item called help or similar. You can also find the version by entering "navigator.userAgent" in the JS console of the browser.

You should also check whether the browser you are using is supported by the FSM. Chrome, Firefox and Edge are supported by the FSM.

Since many browsers are a Chromium fork and/or use Apple WebKit, the functionality of other browsers is not completely excluded, but is also not guaranteed.

2. The search returns no results

First, please check whether there are entries in the database for your filter entries. This also includes the key values from the drop-down lists. An interface or trigger may have inserted incorrect data etc.

If your records exist, please check the log file. In this file you can usually find a SQL that could not be executed. Try to execute it yourself and check if all tables and columns are present in the database. Furthermore, some tables (such as Is_Language) must be pre-filled.

If there is no SQL in the log file, set the logging level in innoconfig.xml to "TRACE".

3. Loading and saving data

First check the log file. Maybe a column or a table could not be found and you have to update your database. Furthermore, make sure that the referential integrity of your database is maintained. Again, the errors can come from interfaces and triggers.

Do not insert data manually. Please use Innosoft software for this.

4. When starting the application, only a loading bar appears in the upper screen area

Check in the Internet Information Services Manager which authentications are set for the website. If you do not want to use Windows authentication, then the authentications "Anonymous" and "Forms" must be active. The others must be deactivated. If you want to use Windows authentication, then only this authentication may be active and no other.