The ticket overview can be accessed in the sidebar via " My Tickets" or in the assignment details via the "Tickets" button. The "My Tickets" view lists all tickets in the ticket search that have been assigned to you as a hotline agent or that you have created.

The "Tickets" button in the assignment details opens a list of tickets related to the project of the corresponding assignment from which the button was clicked.

Create new ticket

From the " My Tickets" view, you can create a new ticket using the button. You can also access the "New Ticket" ticket creation function in the assignment options or via a button in the detailed view of a machine from an assignment. If you access ticket creation from the detailed view of a machine, the corresponding machine is already assigned to the ticket.

The date is preset to today's date and the urgency to "Normal". The address from the assignment is also assigned and cannot be changed later. Assign a meaningful "Title". Then select the appropriate entries for "Type of ticket" and "Ticket status" from the default values to specify the type and status of the ticket.

If necessary, select a different "Person responsible". If required, you can add additional machines and materials to the ticket.

Enter the actual content of the ticket in the "History" section.

Only texts of the "Description" type can be entered in the "History" section. Other history types such as "Repair" or "Remark" are not possible with this dialog.

You can also assign any number of documents to the ticket. You can activate that it is an external document, then it will also be displayed in the customer portal.