E-mail History

Via the e-mail history, you can view the previous e-mail communication, for example on a specific project, ticket or assignment.

View e-mail history

To view the e-mails that have already been sent, click on the button images/download/thumbnails/275254560/image2019-4-3_11-41-44.png in the upper right corner of an object and then on images/download/thumbnails/275254153/E-mail-history_img.png . All e-mails that you have sent via this object will be displayed there.

To call up the entire e-mail history, go to "Settings" in the main menu images/download/thumbnails/275254759/Hauptmen%C3%BC_img.png and then to the subitem "E-mails", where you can find images/download/thumbnails/275254916/Sent-e-Mails_img.png . All e-mails sent are displayed there. Select an object using "Context" to display only object-related e-mails (for example, all e-mails related to assignments). Click on an e-mail in the list to view this e-mail in detail.

You can find further information about e-mail in the article E-mail Dispatch.