Settings Tickets

Use dependencies between fault codes: Go to the "Settings" section, click on and switch to the section. There you will find the option "Use dependencies between fault codes" in the "General" section. Relationships always exist between two fault codes (a parent code and a child code). When entering a fault code, only fault codes that have a relationship with the entered code are displayed.

Settings Fault Codes

To edit the fault codes, select in the main menu under "Settings" and switch to the section on the left-hand side.

There are different types of fault codes: Fault location codes, fault codes, cause codes and repair codes.

Selecting a Fault Code

If you select a fault location, then the associated fault codes are displayed in the "Fault Code" tab. If you then select a fault code, then the associated cause codes are displayed in the "Cause Code" tab. If you then select a cause code, the associated repair codes are displayed in the "Repair Code" tab. You can create new fault codes or edit existing ones in each tab.

Creating a Fault Code

Click on . A window opens. Enter your own code in the "Code" field or click on to have a code generated automatically.

Enter a heading for the code in the "Description" field. You can enter a more detailed description in the "Text" field. Confirm by pressing "OK".

If you have already created a suitable fault code, cause code or repair code, click in the corresponding tab to link it to the fault code. Codes linked in this way retain their attached fault codes.

Editing a Fault Code

Click on the fault code you want to modify and then click on . The edit window opens for the selected code. You can change the "Description" and the "Text". Confirm your changes with "OK".

Deleting a Fault Code

To delete a fault code, select the one and click on and confirm with "OK".

For more information on fault codes, see the article Classification of a Ticket with Fault Codes.