• Working with Projects and Assignments
    • Working with the Planning Board
      • Filtering the Planning Board
      • Navigation in the Planning Board
      • Find Appropriate Resource for an Assignment
      • Allocation of an Assignment to a Resource
    • First Steps with Assignments
      • Attach Documents to an Assignment
      • Record Assignment Times
      • Plan Material for an Assignment
      • Planning of an Assignment Period
      • Sending Documents to the Field Service
    • First Steps with Projects
      • Allocation of Contact Persons to a Project
      • Allocation of Machines to a Project
  • Edit Service Reports
  • Checking Service Reports
  • Working with Tickets
    • First Steps with Tickets
    • Prioritizing of Tickets
    • Classification of a Ticket with Fault Codes
    • Tracking of Ticket Levels
    • Forwarding of a Ticket
    • Continuing a Ticket with a Project
    • Planning of an Assignment for a Ticket
    • Managing the Ticket Status
  • Working with Weekly Reports
    • First Steps with Weekly Reports
    • Checking of Weekly Reports
    • Time Stamp Clock for Weekly Reports
  • Geographical Planning
  • Basics
    • Perform Actions on Objects
    • Attachment of Documents
    • Display of Context Information
    • Dashboard
    • Navigating in Objects
    • Search for Objects
    • Tracking Changes to Objects
    • Follow Objects
    • Preliminary Planning of Material
    • E-mail Dispatch
    • E-mail History
    • Cockpit
    • Working with Tables
  • Maintaining Master Data
    • Address Data Management
    • Contact Person Management
    • Article Data Management
    • Machine Data Management
    • Resource Data Management
  • SLA Management
    • Service Level Agreement
    • Service Level
    • Service Times Schema
    • SLA in Tickets
    • SLA in Planning Board
  • Holiday Management
  • Using Evaluations
    • First Steps with Evaluations
    • Active Orders
    • Analysis of Assignment Times
    • Capacity Utilization per Group and Week
    • Project Evaluations
    • Turnover Overview
  • Administration
    • Administration of Users
    • User Configuration
      • General Information
      • Creation Rights for Main Groups
      • Login Data
      • Service Report
      • Required Skills
      • Select User
      • Resource Planning
      • External Users
      • Basic Rights
      • Group Rights
      • Code Rights
      • Main Group Rights
      • Project Plan
      • Ticket System
    • Display of Bar Labelling
    • Display of Resource List
    • Start settings
    • Legend of Identifying Codes
    • Translations
    • Implementierung Dynamic Services
      • IsRowId
        • Sprachen
        • SQL Dynamic Search - Services einbinden